Effective 1/23/2025

Updated: 7/31/2025

Thank you for taking the time to read our Privacy Policy. We believe that an informed user is an empowered user, and we want you to feel confident about how we handle your data.

Table of Contents

1. Acceptance of Terms & Conditions
2. Services Provided
3. Communications & Consent
4. User Consent Flow Compliance
5. Privacy Policy
   • 5.1 Introduction
   • 5.2 Information We Collect
   • 5.3 How We Use Personal Information
   • 5.4 Cookies & Tracking Technologies
   • 5.5 Data Sharing & Third Parties
   • 5.6 Data Security & Retention
   • 5.7 Your Rights & Choices
   • 5.8 SMS Program Disclosure (A2P 10DLC)
   • 5.9 Real Estate Confidentiality & Compliance
   • 5.10 Updates to This Privacy Policy
   • 5.11 Contact Information
6. Disclaimers
7. Intellectual Property & Copyright
8. Liability & Indemnity
9. Changes to Terms
10. Governing Law & Dispute Resolution

Summary of Key Takeaways

1. Acceptance of Terms & Conditions
   By accessing or using our website, services, or booking platform (collectively, the “Services”), you agree to be bound by these Terms & Conditions (the “Terms”). If you do not agree, please do not use our Services. These Terms constitute a binding agreement between you and Chrissie Poindexter, LLC, All City Real Estate, Ltd. Co. regarding your use of the Services. Your acceptance of these Terms also signifies your acceptance of the integrated Privacy Policy contained herein.
2. Services Provided
   We offer real estate consultations, homebuyer and seller strategy sessions, and related advisory services in Central Texas. Any engagement beyond these initial advisory services will be agreed upon in a separate written contract (for example, a buyer representation agreement or a listing agreement, as required by Texas law). All Services are provided in accordance with Texas Real Estate Commission regulations and other applicable laws. We operate under All City Real Estate, Ltd. Co., a licensed real estate brokerage in Texas, and comply with all professional standards and obligations.
3. Communications & Consent
   By using our Services or providing your contact information, you consent to receive communications from us via email, SMS (text messages) and/or voice calls for purposes including appointment confirmations, reminders, and marketing follow-ups related to our real estate services. Message frequency may vary. Message and data rates may apply (depending on your carrier and plan). Your consent to receive such communications is not a condition of any purchase or service – you can use our Services without agreeing to receive marketing texts, emails or calls, but certain informational or transactional communications (e.g., appointment confirmations) may be necessary to use the Services effectively.

• Opt-Out: You may opt out of SMS messages at any time by replying “STOP” to any of our texts. This will unsubscribe you from further text messages (other than one final confirmation message). For voice calls, you may request to be placed on our do-not-call list.
• Help: If you need assistance or more information, you can reply “HELP” to our SMS, or contact us by phone or email (see 5.11 Contact Information below). We will provide instructions or help promptly.
• Initiating Contact: You may also initiate SMS communications with us by texting “START” (or another advertised keyword) to our designated number. This will serve as an opt-in to our text messaging program (described in section 5.8).
• Sender Identification: Our text messages and calls will originate from +1 (737) 355-8181 and/or 512-870-7708. These are our dedicated business numbers for communications and will be identified as coming from Chrissie Poindexter and/or All City Real Estate (our brokerage). Please note this number and save it as a trusted contact for our communications.

4. User Consent Flow Compliance
   We obtain express written consent from you before sending any automated SMS messages, in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable regulations. Our typical consent process is as follows: when you provide your information through an online form (for example, a lead capture form on Facebook or on our website), you must affirmatively check an unchecked box consenting to communications. The checkbox is accompanied by clear consent language, for example:

“I consent to receive automated SMS updates and appointment reminders from Chrissie Poindexter, LLC / All City Real Estate, Ltd. Co. Message & data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for assistance.”

We also provide links to our Terms & Conditions and Privacy Policy within that form so you can review them before submitting your information (the Privacy Policy is included in these Terms for your convenience). This opt-in method records your consent (along with a timestamp and source of consent), which we retain for compliance purposes. This process ensures we have obtained your explicit, opt-in permission in line with TCPA requirements and industry guidelines. You will not receive automated texts from us unless you have given this consent. If you have any questions about our consent process, feel free to contact us for more details.

5. Privacy Policy
   Last Updated: July 30, 2025

This Privacy Policy explains how Chrissie Poindexter, LLC, All City Real Estate, Ltd. Co. (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information. It applies to personal information we obtain through your use of our Services, as well as any other interactions you have with us (for example, communications via text or email, or information you provide during consultations). By using our Services or otherwise providing information to us, you consent to the data practices described in this Privacy Policy.

5.1 Introduction
We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines what data we collect, how we use and protect it, and the choices you have regarding your information. Our practices are designed to comply with applicable privacy laws, including the Texas Data Privacy & Security Act (TDPSA) and relevant federal laws. In summary: we collect only what we need to serve you and improve our services, we protect your data with appropriate security measures, and we empower you with control over your information. This Privacy Policy is an integral part of our Terms & Conditions, and by agreeing to the Terms, you also agree to this Privacy Policy.

5.2 Information We Collect
We may collect several types of personal information from and about you, including:

• Personal Identifiers: Information that identifies you, such as your name, phone number, email address, and mailing address. We may also collect information about your property search criteria or preferences (e.g., desired location, budget) if you share those with us.
• Communication History: Records of communications we have with you, such as SMS text messages or emails you send to us, your messaging preferences, appointment dates and times, and related notes (e.g., details you provide during a consultation or strategy session). This can include content of messages or voicemails relevant to your services.
• Transactional Data: Details of any services you have requested or engaged us for, such as the date of a strategy session, the outcome of a consultation, or feedback you have given. If you use any online scheduling or payment features we offer, we might collect information about those appointments or transactions (dates, amounts, etc.).
• Technical Usage Data: Information about your interactions with our website or online Services. This may include your IP address, device type, browser type, access times, pages viewed, and the page you visited before navigating to our site. We may also collect device identifiers or mobile analytics data when you interact with our SMS platform or website (for example, to understand if you clicked a link we sent via text).
• Cookies and Similar Technologies: We use cookies, pixel tags, or similar tracking technologies on our website to personalize your experience and gather information about how users navigate our site (see 5.4 Cookies & Tracking Technologies below for details). These technologies may collect data about your browsing actions and patterns.
• Consent Records: Information documenting your consent for communications or services – for instance, a record that you agreed to our Terms & Conditions and Privacy Policy on a certain date, or logs of your opt-in to our SMS program (including how you consented, such as via a web form or by texting a keyword, along with date/time stamps and the source of that consent).

We collect most of this information directly from you – for example, when you fill out a form on our website, communicate with us by phone or text, or provide information during a consultation. We may also receive information from third parties that you direct to share information with us (for example, if you engage with a social media advertisement and it sends us your contact details). We do not collect any sensitive personal data (such as Social Security numbers, driver’s license numbers, financial account information, or biometric data) in the ordinary course of our real estate consulting services, except as may be necessary if you enter into a real estate transaction or loan process with us or our partners (and then such information would be collected through secure, specialized processes with your explicit consent).

5.3 How We Use Personal Information
We use the personal information we collect for the following legitimate business purposes:

• Service Delivery and Requests: To provide you with the services or information you request. For example, if you schedule a strategy session, we will use your contact information to deliver that service and send you any necessary documents or follow-up information.
• Communications: To communicate with you about appointments, updates, relevant real estate opportunities, and our services. This includes sending confirmations, reminders (e.g., for an upcoming meeting or call), and responding to your inquiries. If you have opted in, it may also include sending you marketing or promotional messages (such as new property listings or newsletters), which you can opt out of as described in Section 3.
• Client Support and Relationship Management: To personalize our services and improve your experience. For instance, we may remember your preferences or what was discussed in prior sessions so we can better assist you next time. We may also send you surveys or request feedback to improve our offerings.
• Legal and Regulatory Compliance: To comply with applicable laws and regulations. For example, keeping records of transactions and communications to meet Texas Real Estate Commission record-keeping requirements, honoring opt-out requests under the Telephone Consumer Protection Act (TCPA), or responding to lawful requests by public authorities. We also use your data to enforce our own legal rights and the rights of our clients (for instance, using records to resolve any disputes or defend against claims).
• Security and Fraud Prevention: To protect our business, our clients, and our Services from fraud, unauthorized access, or other illegal activities. For example, we may monitor for suspicious activity on our website or verify identities to prevent unauthorized account use.
• Improvement of Services: To analyze and improve our website and Services. We may use usage data and feedback to identify trends, troubleshoot issues, and make our content and user experience better. This might include analyzing how users arrive at our site (e.g., via a particular advertising campaign) and what pages or content are most frequently viewed.

We will not use your personal information for purposes unrelated to our business without your consent. In particular:

• We do not sell, rent, or trade your personal information to third-party marketers. For example, we will not give your phone number or email address to unrelated companies to market their products to you [mymetrotex.com].
• We do not use information you provide for one context in a completely different context without telling you. (For instance, information you give us for a strategy session will be used for that purpose and related services, not for some unrelated business.)
• We do not collect or process any sensitive personal data about you unless it’s necessary to provide our Services (and if so, we would obtain your explicit consent and handle it in compliance with applicable laws).

If we ever need to use your personal data for a new purpose not described in this Privacy Policy, we will update this Policy and, if required by law, obtain your consent.

5.4 Cookies & Tracking Technologies
When you visit our website, we may use “cookies” and similar tracking technologies to enhance your browsing experience and gather usage data. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our site. For example, we might use cookies to remember that you’ve visited our site before so that you don’t see the same welcome screen each time, or to keep you logged in if we offer account features. We may also use cookies or pixel tags from third-party analytics services (like Google Analytics) to collect information on website traffic and user behavior. This helps us understand which pages are most popular, how users navigate the site, and where we can improve the user experience.

You have choices regarding cookies: most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Our website may also present a cookie consent banner or settings, allowing you to opt out of non-essential cookies. Please note that disabling certain cookies might affect the functionality of our site (for example, some features may not remember your preferences). However, you will still be able to use the core features of our Services even if you disable cookies. We do not use cookies to collect personally identifiable information without your consent, and any usage tracking is primarily done in aggregate form.

5.5 Data Sharing & Third Parties
We understand the importance of keeping your personal information confidential. We share your data only in the ways described below, and we do not share it for third-party marketing purposes.

• Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf and under our instructions. For example, we might use a scheduling software that needs your name and phone number to send appointment reminders, or an email newsletter service to send you market updates if you’ve subscribed. Other examples include website hosting providers, data storage providers, customer relationship management (CRM) software, or text message delivery platforms. In all cases, these service providers are contractually obligated to keep your information secure and to use it only for the specific service they are providing to us.
• Business Transactions: If we, or substantially all of our assets, were to be acquired or involved in a merger, or if we undergo a reorganization or bankruptcy, your personal information could be transferred as part of that transaction. If such a transfer occurs, we will make reasonable efforts to ensure the recipient honors the commitments we have made in this Privacy Policy regarding your personal data.
• Legal Requirements and Protection: We may disclose your information when required to do so by law or in a good-faith belief that such action is necessary to comply with legal obligations. For example, we might respond to a subpoena, regulation, binding order of a data protection authority, or other legal process. We may also disclose data to law enforcement or government agencies if requested and if we believe the request is lawful. Additionally, we may share information as needed to enforce our Terms & Conditions, to investigate or protect against harmful activities to our clients or property (including cyber incidents), or to protect our rights, privacy, safety, or property as well as yours or others’.

Aside from the purposes and scenarios above, we do not share your personal information with third parties. This means we do not sell or rent your data-to-data brokers or advertisers, and we do not exchange contact lists with other companies. All communications you receive from us will be directly from Chrissie Poindexter, LLC / All City Real Estate, Ltd. Co. or sent at our direction. If we ever offer a service that involves a third party (for example, a mortgage broker or home inspector) and sharing your information is necessary, we will do so only with your permission (or we will let you provide your information to them directly).

5.6 Data Security & Retention
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Whenever you submit information through our website (such as via a contact form), we use Secure Sockets Layer (SSL) or similar encryption technology to protect data transmission. You can check that our website connection is secure by looking for “https://” at the beginning of our URL and a lock icon in your browser address bar.
• Access Controls: Internally, we limit access to your personal information to only those who have a business need to know. For example, our team members and contractors can access your data only to perform their job duties (such as assisting you or maintaining our systems). All personnel with such access are bound by confidentiality obligations.
• Network & System Security: We maintain firewalls and monitor our systems for vulnerabilities and attacks. We keep our software and hardware up to date with security patches, and we routinely back up critical data. If we use third-party cloud services, we choose reputable providers that also use strong security practices.
• Training & Protocols: We train our staff on privacy and security best practices, including how to spot phishing attempts or social engineering, and we have an incident response plan in place in case of a data breach or security incident.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Thus, we cannot guarantee absolute security. However, we continually review and enhance our security practices to combat new threats. If we ever experience a data breach that affects your personal information, we will notify you and the appropriate authorities as required by law.

Regarding data retention, we keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to satisfy legal, accounting, or reporting requirements. For example:

• If you become a client, we may retain your information for the duration of our professional relationship and for a period after it ends, as needed to comply with legal obligations (such as real estate record retention rules or tax laws) or to resolve any disputes.
• If you inquire about services but do not engage us, we will retain your contact information and inquiry details for a reasonable time in case you decide to proceed, and to follow up with you (unless you ask us to delete it sooner).
• If you opt out of marketing communications, we will retain the minimum information needed (e.g. your phone number or email) on a suppression list to ensure we honor your opt-out and do not contact you inadvertently.

When we no longer have a legitimate need to retain your personal information, we will securely dispose of it. This may involve deleting it from our active databases, anonymizing it so it can no longer be linked to you, and/or securely destroying backups. We also periodically review the data we have and delete records that are no longer needed.

5.7 Your Rights & Choices
You have rights regarding your personal information, and we are committed to honoring them. Depending on applicable law (which can vary based on your state or country of residence), your rights may include:

• Access and Portability: You can request a copy of the personal data we hold about you. We will provide this in a commonly used format. For example, you may ask: “What information do you have about me?” and we will provide the categories of data and, to the extent required by law, the specific pieces of data.
• Correction (Rectification): If any of your information is inaccurate or incomplete, you have the right to request a correction. For instance, if you notice we have the wrong spelling of your name or an outdated phone number, let us know and we will update it.
• Deletion: You can request that we delete your personal information. This is sometimes called the “right to be forgotten.” We will honor such requests to the extent possible. However, we may need to retain certain information for legal reasons or legitimate business purposes (for example, we cannot delete records that are required to be kept under real estate laws, or we may retain information in backups for safety). If we must keep any data, we will inform you of the reasons.
• Opt-Out of Processing: You can object to or ask us to restrict processing of your information in certain scenarios. For example, you can ask that we not use your data for profiling or marketing. You can also opt out of receiving marketing communications, as described in Section 3. Even after you opt out of marketing, we may still send you transactional messages (like appointment reminders or information you specifically requested) as permitted by law.
• Consent Withdrawal: If you provided consent for any optional data processing (e.g., you gave consent to receive marketing texts), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. For example, if you initially consented to SMS alerts but later change your mind, you can opt out (text “STOP”) and we will cease the related processing.

To exercise any of these rights, please contact us using the information in 5.11 Contact Information. We may need to verify your identity before fulfilling certain requests (to ensure that we don’t disclose or delete someone else’s data by mistake). We will respond to your request within the timeframe required by law (for example, the TDPSA or California’s CCPA typically require a response within 45 dayscesa.org). There is no fee for requesting access to your data or exercising your rights, unless the requests are manifestly unfounded or excessive (in which case we will inform you of any fee and reasoning).

SMS Users – Opting Out and Help: If you are receiving text messages from us and wish to stop, simply reply “STOP” to any message. As noted, this will unsubscribe you from the SMS program. You can also text “HELP” to receive instructions or contact information. When you opt out, you may receive a final confirmation text, after which no further automated texts will be sent. If you opt out and later change your mind, you would need to opt in again (such as by texting a keyword or filling out a form) to resume messages. We maintain opt-out requests in our system to ensure we do not accidentally text you again. If you need assistance or have questions about our SMS program or your data, you can always reach us at the contacts in Section 5.11.

5.8 Specific SMS Messaging Program Disclosure (A2P 10DLC)
Program Overview: We offer an SMS communication program as part of our Services to provide timely updates and reminders. Our text messages are sent using a dedicated phone number +1 (737) 355-8181, which is registered for A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging. This registration with The Campaign Registry (TCR) helps ensure our messages are recognized as legitimate and compliant with carrier requirements. By opting into our SMS program, you may receive messages such as appointment confirmations, reminders of upcoming meetings or deadlines, updates on real estate inquiries you’ve made, or follow-ups after consultations. Message frequency will vary, but in general you can expect a handful of messages per month (typically 1–5 messages per month) unless you are actively engaged in a time-sensitive process with us (in which case frequency might temporarily increase). Message and data rates may apply to any texts we send, or you send (this depends on your mobile carrier and plan). We strive to send messages during reasonable hours and only when necessary. Please note: Delivery of SMS messages can depend on factors beyond our control (such as cell network availability). While we use commercially reasonable efforts to deliver messages promptly, we are not liable for delays or errors in message delivery that stem from telephone network issues or other technical problems. Mobile carriers typically do not guarantee delivery and are not liable for delayed or undelivered messages.

Information We Collect for SMS Program: When you opt into our SMS program, we collect and store certain information specifically related to your participation:

• Mobile Number: Your phone number is required to send you SMS messages. We associate your number with your name or client record in our system.
• Name and Preferences: If you provided your name, we use it to personalize messages (for example, “Hi [Name]!” in a text). We might also note your communication preferences (e.g., if you prefer texts over calls) and any relevant information from our interactions that helps us serve you better via text.
• Consent and Opt-In Records: We maintain records of how and when you consented to our SMS program. This includes the web form or source of opt-in (for instance, a Facebook Lead Ad form named “Homebuyer Consultation Form” on July 30, 2025, at 2:45 PM) or if you opted in by sending a keyword via text (e.g., you texted “START” or “YES” to our number on a certain date/time). These records typically include the consent language shown at opt-in and a timestamp. Keeping these records helps us demonstrate compliance with texting laws and regulations.
• Message Logs: Our system logs the messages sent to and from your number (the date/time and content of each message). We use these logs to track communications, troubleshoot if there’s an issue, and to have a history to refer to when serving you (for example, to remember what was discussed). Message content is generally stored for a limited time but may be archived as needed for record-keeping (especially if it relates to a transaction or important information about your real estate needs).

We do not collect from the SMS program any data unrelated to the messaging itself. For instance, we do not collect device location or installed apps or anything of that sort via your participation in our SMS program. If at any time you want to know what information we have related to your SMS subscription, you can contact us and we will provide the relevant details.

How Users Opt In: You can join (opt into) our SMS messaging program through one of two primary methods:

• Web Form Opt-In: You might encounter an online form (for example, on our Facebook page or our website) that invites you to request a service or information. These forms will have a checkbox (as described in Section 4) to consent to SMS communications. By submitting such a form with the consent box checked, you are opting in to receive our automated text messages. For instance, if you fill out a Facebook lead form for a home valuation and check the consent box, that form submission will trigger an opt-in record in our system, and we may start texting you to follow up on your request.
• SMS Keyword Opt-In: Alternatively, you can directly send us a text to sign up. For example, we might advertise “Text START to (737) 355-8181 to receive updates.” When you text the keyword (such as START, YES, or another specific code we use), our system registers your number as opted-in (after sending you any required disclosure or confirmation message). We will then send a welcome message confirming your subscription and perhaps a brief description of what kind of messages you’ll receive. Standard messaging rates apply to the opt-in text and the confirmation message.

Regardless of the opt-in method, all our promotional or update texts are sent only to users who have voluntarily opted in. We do not send unsolicited mass texts; every number on our text list has a record of consent. This is part of complying with the TCPA and carrier requirements.

Purpose of SMS Messages: If you opt in, we will use your phone number to send you text messages strictly for the purposes you have authorized. Common purposes include:

• Appointment Management: Reminders about upcoming appointments or meetings, notifications if we need to reschedule, and follow-ups after an appointment (e.g., asking if you have any further questions).
• Requested Information: Sending addresses or links for properties you’re interested in, details you asked for during a consultation, or follow-up resources (like a link to our buyer’s guide if we discussed it).
• Updates on Services: If you are in an active process (for example, house hunting or preparing to list a property), we might text updates such as “A new listing in your criteria just came up” or “Your home report is ready, check your email.” These will be related to the service we are providing to you.
• Marketing & Offers (Limited): Occasionally, we may send a general update or offer, such as a notice about a free homebuyer workshop, a seasonal real estate market update, or holiday greetings. These will be infrequent, and we aim to make them relevant. You can always opt out if you don’t want to receive any marketing content via text.

We will not use the SMS channel to spam you or to send unrelated third-party offers. All texts will be from us and about our services or useful real estate information. If at any time you feel a message you received is not in line with what you consented to, please let us know.

Data Sharing & Third-Party Use (SMS Program): We handle the data from our SMS program with care. As with other personal data, we do not sell or rent your phone number or any details of your SMS subscription. The only third parties who might handle your SMS data are those that provide the technical infrastructure for sending texts: for example, we may use a reputable SMS service provider or gateway (such as Twilio, EZ Texting, or similar services) to deliver the messages to your carrier. Such providers are acting on our behalf and are bound by strict agreements to protect your data and only use it for the purpose of transmitting messages. They may store the phone numbers and message content for a time, but they are not allowed to use it for their own purposes or share it. Aside from such service providers, we do not disclose your identity or phone number associated with the SMS program to others.

In rare cases, we might have to share SMS-related information to comply with legal obligations or to protect our rights (for example, providing logs to a court if there’s a dispute about whether a communication was sent). But that would only occur under appropriate legal process, as described earlier for other data.

Data Security & Retention (SMS Program): We protect the information related to our SMS program using the security measures outlined in section 5.6. In practice, this means the platforms and databases that store our SMS contact list and logs are password-protected, encrypted, and accessible only by authorized personnel. We take care to update and patch any messaging software we use, and we monitor for any unauthorized access.

We retain SMS records for as long as they are needed for our business purposes. Typically, if you are an active contact (e.g., currently engaged in our services), we will retain your text correspondence so we can refer to it as needed. If you opt out of the SMS program, we may retain your opt-out request (your number and a flag that says “unsubscribed” or similar) indefinitely to make sure we do not accidentally re-subscribe you without a new opt-in from you. Text message logs may be periodically deleted or anonymized if they are no longer needed. For instance, we might automatically delete message content older than a certain number of years, or remove identifiers from old conversations, except where such content is attached to a client file or transaction record that we need to keep. If you specifically request deletion of your data (per section 5.7), we will include SMS information in our response—meaning, we can remove your number from our active texting list and, barring any legal holds, delete historical message logs associated with your number (except for a record that we deleted it at your request).

Your Rights & Choices (SMS Program): In addition to the general rights in section 5.7, we emphasize the following for our SMS subscribers:

• Opt-Out: You have full control. At any time, you can text “STOP” to unsubscribe from our SMS messages. This command works 24/7, and we process it automatically. Once you opt out, we will not send you further texts (other than a final message confirming your opt-out). If you are subscribed to multiple campaigns from us (unlikely in our case, but if for example you separately opted into two different programs), you might need to opt out of each, but generally “STOP” will cease all texts from our number.
• Opt Back In: If you opted out but later decide to re-join, you can text a relevant keyword (like “START” or specifically request via our website form) to get back on the list. We might then send a confirmation and resume messaging.
• Help & Support: If at any point you have questions about the messages you are receiving or need assistance, you can text “HELP”. Our automated response will typically provide our customer support contact (such as “For assistance, call 512-870-7708 or email chrissie@chrissiepoindexter.com”). You can always reach out to us directly as well (see contact info in section 5.11).
• Fees & Charges: We don’t charge you to join our SMS program, but as noted, standard carrier fees may apply to messages you send or receive. If you’re unsure about your messaging plan, it’s a good idea to check with your mobile provider. We are not responsible for any charges that your carrier may impose for SMS messages, data usage, or overage fees.
• Privacy of SMS: The details of any text communications are protected under this Privacy Policy like any other personal data. If you want to know what texts we’ve sent you or have any concerns, you can make a data access request. We treat SMS content as confidential between you and us, and we do not disclose it except as described in this Policy.

Additional Disclosures for SMS Program Compliance: We want to ensure our SMS practices are transparent and comply with all rules:

• Identification: Every text message we send should clearly indicate that it’s from Chrissie Poindexter / All City Real Estate (either by the sender ID, which is our number registered to us, or by including our name or signature in the message). You will never receive a promotional text from us from a random or spoofed number. If you ever do, please notify us as it may indicate fraud.
• Content: We strive to make every message valuable and pertinent. We avoid overly long messages; most texts will be concise. If a message is longer than a single SMS segment, it might arrive as multiple messages, but we try to keep that rare.
• Hours: We will typically send messages during normal business hours (9am–6pm local time) unless circumstances require otherwise (for example, a last-minute change for an early morning appointment might be texted earlier, or a client’s request running late in the evening). We aim to respect quiet hours and not disturb you with texts at night unless it’s urgent or you have indicated those hours are acceptable.
• Changes to SMS Terms: If we make significant changes to how our SMS program operates or to the terms under which we offer it, we will let you know. For example, we might send a message like, “FYI: We’ve updated our terms and privacy policy. Read them at [link]. Text HELP for info or STOP to opt out.” We will not surprise you with new types of messages or a higher frequency than you agreed to, without obtaining your consent to those changes.

Your trust is important to us, and we want you to feel secure in using our SMS service. If you have any concerns about text messages or any other aspect of our privacy practices, please refer to the contact section below to reach us.

5.9 Real Estate Confidentiality & Compliance
As licensed real estate professionals in Texas, we have additional duties regarding the confidentiality and proper use of client information. We want to assure you of the following:

• Client Confidentiality: Any personal information you share with us in the context of a real estate transaction or consultation is kept confidential in accordance with Texas law and standard REALTOR® ethics. For example, if you disclose financial details to determine your buying power, or personal circumstances motivating your move, we will not disclose that information to others without your consent, except as required by law or necessary to carry out your transaction (and even then, we disclose the minimum necessary).
• Fiduciary Duty: If you formally engage us as your real estate agent (through a Buyer/Tenant Representation Agreement or Listing Agreement), we owe you fiduciary duties, which include loyalty and confidentiality. This means we put your interests first and protect information that could harm your bargaining position (such as your bottom-line price, etc.). Even if you are not yet a signed client, we still aim to treat your information with appropriate discretion.
• Legal Compliance: We comply with all Texas Real Estate Commission (TREC) rules and the Texas Real Estate License Act. This includes rules on advertising, consumer protection, and document retention. For instance, we are required to present certain disclosures to you, like the Information About Brokerage Services (IABS) form (which explains how brokerage relationships work in Texas) and the TREC Consumer Protection Notice. We have made these available via our website for your convenience: you can find the Texas Real Estate Commission Consumer Protection Notice and the Information About Brokerage Services form by following the links labeled as such on our homepage (as required by Texas law)law.cornell.edulaw.cornell.edu. These documents provide additional information about the real estate brokerage services and consumer rights. We encourage you to review them. Providing these links and disclosures is part of our compliance with Texas regulations and our commitment to transparency.
• Privacy Laws: In addition to real estate-specific laws, we comply with general data protection laws. As mentioned, we abide by the Texas Data Privacy & Security Act’s requirements regarding the handling of personal data. If for any reason certain privacy laws (like the California Consumer Privacy Act or European GDPR) would apply to our interactions with you, we will extend the necessary rights and protections to you, even if our primary market is Texas. Our intention is to meet the highest standard of privacy protection that reasonably applies.
• No Unauthorized Practice of Law: While protecting your information, we also must note that we are not attorneys. Any legal questions about contracts or your rights may require consulting a qualified attorney. We won’t give you legal advice (and nothing in our Terms or Privacy Policy should be taken as legal advice). However, we will keep your communications confidential to the fullest extent allowed when discussing any matters, and if you need legal assistance, we can refer you to independent legal counsel.

In summary, we handle your personal information with the care expected of both a responsible business under privacy laws and a licensed real estate professional under industry regulations. We aim to earn and maintain your trust. If you ever have questions about why we are asking for a piece of information or how we plan to use it, please do not hesitate to ask. We will be happy to explain and, if you’re uncomfortable, discuss alternatives.

5.10 Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of the Policy, so you know a revision was made. If changes are significant, we may also provide a more prominent notice or seek your consent where required by law. For example, we might notify you via email or by posting a notice on our website if we were to materially change how we use personal data. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our Services after any update to this Policy will be considered acceptance of our privacy practices. (Of course, if the changes are so substantial that we need your explicit consent by law, we will obtain that accordingly).

In the event we update the Policy, we will also keep older versions available upon request so you can see what changed. If you have questions or concerns about any changes, you can always reach out to us for clarification. Our goal is to be transparent and responsive to your privacy concerns.

5.11 Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or any aspect of your personal information and privacy while using our Services, please contact us. We value your feedback and rights, and we will respond as promptly as possible. Here’s how you can reach us:

Chrissie Poindexter, LLC (d/b/a Chrissie Poindexter, Realtor)
Brokered by All City Real Estate, Ltd. Co.

Mailing Address: 10222 Pecan Park Blvd., Suite 10, Austin, TX 78729
Phone: 512-870-7708
Email: chrissie@chrissiepoindexter.com
Website: www.chrissiepoindexter.com

When contacting us, please provide as much detail as possible about your question or request, including any specific interactions or communications you’re referencing. If you are exercising a privacy right (like requesting data or deletion), we may need to verify your identity for security reasons — please understand this is to protect your information.

6. Disclaimers
   We strive to provide accurate, up-to-date information and high-quality service, but it’s important to understand the following disclaimers and limitations regarding our Services:

• No Warranty on Information: The content on our website and any materials provided through our Services are provided “as is” and “as available.” We make no express or implied warranties or guarantees about the accuracy, reliability, or completeness of any information we provide. Real estate data (including listings, market values, etc.) can change quickly, and while we do our best to keep information current, we cannot warrant that everything is always error-free or up to date. To the fullest extent permitted by law, we disclaim any implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Use of our Services and reliance on any information is at your own risk.
• Not Professional Legal/Tax/Investment Advice: We are real estate professionals (Realtors®), but we are not attorneys, tax advisors, financial planners, or investment consultants. Any information or advice we provide is purely for guiding your real estate decisions as a client (such as market trends, pricing strategy, negotiation tactics, etc.). It should not be taken as legal advice, tax planning advice, or investment guarantees. For example, any templates or contract forms we discuss are provided by TREC or Texas REALTORS®, and we can help fill them out, but we are not interpreting the law for you – you should consult an attorney for any legal questions about contracts or liability. Similarly, you should consult a tax professional regarding tax implications of buying or selling property and consult financial advisors for investment decisions. We encourage you to seek appropriate professional advice in those areas.
• No Guarantee of Results: While we are committed to delivering excellent service, we cannot guarantee specific outcomes. Real estate transactions involve many factors beyond our control (market conditions, buyer/seller behaviors, lender requirements, appraisal values, etc.). Therefore, we do not guarantee that your home will sell for a certain price, or within a certain timeframe, or that you will find a property that meets all your criteria. Any examples of past success are illustrative and not a promise of future results. You should be wary of any professional who does guarantee results in this industry – outcomes can vary greatly. We make good faith recommendations and strategies, but there is always a degree of risk and uncertainty in real estate.
• Property “As-Is” and Due Diligence: Any property information we provide (such as comparative market analyses, MLS listings, or our observations during a tour) is given to help inform you, but ultimately all real estate is sold “as-is” unless otherwise stipulated. It is your responsibility to conduct due diligence on any property you intend to purchase. This includes ordering professional inspections, reviewing title commitments, checking for permits or code compliance, and satisfying yourself as to the condition of the property. We will assist and guide you through this due diligence process, but we do not assume liability for hidden defects or issues that a property may have. Likewise, if you are selling a property, you have a duty to disclose known material defects, and buyers will be doing their due diligence too. We do not guarantee the condition of any property, even if we help facilitate inspections or repairs – those are the responsibility of the sellers and the licensed inspectors or contractors.
• Market Risks: Real estate markets can be volatile. Values can go up or down over time due to economic conditions, interest rates, supply and demand, and other factors. Any opinions we give about market direction or a property’s value (e.g., a suggested listing price or an estimate of fair value) are opinions, not guaranteed appraisals. You should understand there is inherent risk in any real estate investment. We are not liable for investment losses or if a property’s value does not meet expectations.
• Third-Party Services and Content: While providing our Services, we may refer you to or help you interact with third-party service providers (such as mortgage lenders, home inspectors, title companies, contractors, etc.). These third parties are independent entities, and we do not control and do not warrant their services or products. Any contract or arrangement you enter with a third party is solely between you and that third party, even if we introduced them or are assisting in coordination. Similarly, our website or communications may include links to third-party websites (for example, an article about home buying tips, or a link to an insurance quote service). These links are provided for convenience or informational purposes. We do not endorse and are not responsible for the content, security, or practices of third-party sites. When you follow a link to an external site, you should review its own terms and privacy policy.
• Service Availability: We aim to keep our website and booking platform operational 24/7, but we cannot guarantee uninterrupted access. System maintenance, server outages, or other technical issues may occasionally delay or prevent access to our online Services. Additionally, technology like emails and texts are not 100% reliable – messages might be delayed or not delivered due to factors outside our control (spam filters, network problems, etc.). We are not liable for any inconvenience or loss caused by minor technical malfunctions or timing issues with electronic communications. If you experience any issue, please contact us and we will do our best to resolve it quickly.
• No Agency Relationship via Website: Using our website, downloading resources, or even engaging in an initial phone/text consultation with us does not by itself create a formal client-agent relationship. We are happy to provide general information and answer questions, but an official relationship (where we owe you fiduciary duties as your representative) begins only after we both sign a representation agreement (as required by Texas law). Until then, while we still aim to be helpful and honest, you should not assume we are your exclusive agent or that we are bound to confidentiality beyond what’s legally required for non-clients. (However, see section 5.9 regarding how we treat information even for prospective clients – we still respect your privacy and interests.) This disclaimer simply means that if you choose not to ultimately work with us, we won’t have obligations like an agent under contract would. Similarly, nothing on our site is an offer of agency representation – that agency occurs through separate agreements.
• No Partnership or Employment Relationship: Your use of our Services does not create any joint venture, partnership, employment, or franchise relationship with us. You are using our Services as an independent individual (or entity) for your own real estate needs, and while we may have a close professional working relationship during a transaction, you are not an employee or representative of our company. You cannot obligate us to any agreement, and we cannot obligate you to anything beyond the scope of these Terms (aside from separate agreements you sign for specific services). This clarification is important mostly for legal reasons – it ensures that we each carry our own responsibilities individually and do not unintentionally form some other legal relationship.
• Regulatory Compliance and Notices: We comply with all relevant regulations in our industry and locale. For example, as mentioned, our website includes the Texas Real Estate Commission (TREC) Consumer Protection Notice and the Information About Brokerage Services (IABS) form, in the form and manner prescribed by TREC [law.cornell.edulaw.cornell.edu]. These notices are there to inform consumers of their rights and our obligations. We encourage you to review them (they are accessible via clearly labeled hyperlinks on our site’s homepage). Additionally, we strictly adhere to Fair Housing laws – we will never discriminate in providing services on the basis of any protected characteristics (e.g., race, color, religion, sex, national origin, familial status, disability, or any other protected class) [hud.gov]. We are proud to be an Equal Housing Opportunity provider, and we support and practice fairness and inclusivity in all transactions. Any mention of client characteristics in discussions is solely to help find appropriate solutions (for instance, understanding a disability might help us find a more accessible home, which is done in service of the client’s needs, not to exclude or treat anyone unfairly). If you ever feel that you have been treated unfairly or seen discriminatory behavior in any real estate context, we encourage you to report it – such behavior is against the law and our values.

In summary, these disclaimers are meant to set realistic expectations and clarify the scope of our responsibilities. They are not meant to scare you – rather, to ensure we both understand how our services work and where our liabilities are limited. We believe in transparency and want you to feel informed about every aspect of our professional relationship. If you have any questions about these disclaimers or any part of the Terms, please ask. We’re here to help you navigate the real estate journey with eyes open.

7. Intellectual Property & Copyright
   All content and materials provided through our Services, including the design, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of Chrissie Poindexter, LLC, All City Real Estate, Ltd. Co. (or content suppliers, where explicitly noted) and are protected by United States and international intellectual property laws. This includes the content of this Terms & Conditions and Privacy Policy document itself, the branding we use (such as our business name and any slogans or taglines), and any original content on our website or marketing materials.

Authorized Use: You are welcome to read, print, and download copies of content from our website or communications for your personal use (for example, you can print this Terms and Conditions and Privacy Policy for your records, or download an article we wrote for later reading). However, you may not copy, reproduce, distribute, publicly display, or create derivative works from our content for any commercial purpose without our prior written consent. This means you cannot take our text or images and use them on your own website, or in advertising, or hold them out as your own. If you share information from our site with others (such as on social media or with a friend), please give appropriate credit and don’t remove or obscure any notices (like copyright notices or trademarks). If you’re unsure whether a use is permitted, just ask us. We often appreciate links or shares that send people to our content, but wholesale copying is not okay.

Trademarks: Our business names, logos, and any product or service names we use may be trademarks (or service marks). For instance, “All City Real Estate” is the name of our brokerage and may have trademark protection. You are not granted any right or license to use any trademarks by using our Services or by agreeing to these Terms. All other trademarks that appear in our Services (for example, the logo of the National Association of REALTORS®, or brand names of third-party services we mention) remain the property of their respective owners. Reference to any trademarks or service names is usually just to identify them appropriately; it doesn’t imply endorsement by or of us unless we explicitly state so.

Your Content: If you provide us with content (for example, a testimonial, a review, or photos of your property that we use in marketing), you must ensure you have the rights to that content. By providing such content to us, you grant us a license to use it for the purposes for which it was provided (e.g., to publish your testimonial on our site, or to use your home photos in the listing and our promotional materials). We will not materially alter any such content without permission (aside from minor edits for formatting or clarity). You retain ownership of any intellectual property rights you have in content you give to us; our license is just so we can use and display it as needed to perform the Services or promote our business. If we want to use your content for other purposes, we will ask.

Copyright Infringement Policy: We respect the intellectual property rights of others and expect users of our Services to do the same. If you believe that any content on our website infringes your copyright, you may notify us (see contact info in section 5.11) with details, and we will promptly investigate. We comply with the Digital Millennium Copyright Act (DMCA) and will remove or disable content that is found to be infringing and terminate accounts of repeat infringers if applicable (though typically our users don’t post content on our site, since it’s not an open forum).

Consequences of Unauthorized Use: Unauthorized use of our intellectual property may result in civil liabilities or even criminal penalties under applicable law. We truly hope to never be in an adversarial position with any of our clients or site users. However, we must state that if someone were to misuse our content or branding without permission, we reserve the right to take legal action to protect our rights. This could include seeking injunctions (court orders to stop the use) and seeking damages for any losses. Legal language aside, we value the work we create and hope you will value it too by not copying it improperly.

If you have any questions about using our content or wish to request permission for something, please just reach out to us. Often, we can grant permission for certain uses (like educational use or sharing within your organization) if you ask. Our aim is to spread helpful information, but also to ensure our work is protected.

8. Liability & Indemnity
   Limitation of Liability: To the fullest extent permitted by applicable law, Chrissie Poindexter, LLC, All City Real Estate, Ltd. Co., and its owners, brokers, officers, employees, and agents (collectively, “the Company Parties”) shall not be liable for any indirect, incidental, special, consequential, or punitive damages that arise out of or relate to your use of our Services, or any actions we take or fail to take in connection with our Services. This includes, for example, lost profits, lost data, loss of opportunity, or costs of obtaining substitute services. This limitation applies even if we have been advised of the possibility of such damages. Some scenarios to illustrate: we are not liable if a technical issue with our booking software causes you inconvenience or even a missed opportunity; we are not liable if you base a decision on information from our site and that information turns out to be less than perfect (always verify critical details independently); we are not liable for emotional distress or inconvenience resulting from a deal falling through (while we empathize, those are not damages we can cover).

In any event, our total cumulative liability to you for any and all claims arising from or related to the Services or these Terms will not exceed the greater of: (a) the total amount of fees you paid to us for services in the six (6) months prior to the event giving rise to the liability, or (b) $100.00 USD [mymetrotex.com]. For example, if you had one consultation for $200 and something went awry, our maximum liability might be $200 (the amount paid); if you used free services only and never paid us, our max liability would default to $100. This cap on liability is a fundamental part of the bargain between you and us – reflecting the risks each of us is taking. We operate in good faith and with reasonable care, and in exchange, you agree not to hold us responsible beyond this limit for things that might go wrong.

Indemnification: You agree that if a third party makes a claim against any of the Company Parties due to your actions, omissions, or use of the Services, you will indemnify and defend us. In plain language, this means you will pay for any loss, damage, or cost (including reasonable attorneys’ fees) that we incur because of a claim arising from:

• Your breach of these Terms: For instance, if you violate a provision of these Terms and that causes us harm or gets us sued, you are responsible for the consequences.
• Your violation of any law or regulation: If your use of our Services involves doing something illegal (which of course we do not condone) and that results in a claim or penalty against us, you’ll cover those damages.
• Your infringement of third-party rights: If you provide us content (say, photos or text) and you didn’t have the right to use it, and the rightful owner sues us for infringement, you’ll indemnify us for that claim.
• Your negligence or misconduct: If you misuse our Services or act in a fraudulent or malicious way that causes damage to us or others, you’ll bear the costs.

We reserve the right to handle our legal defense as we see fit, even when you are indemnifying us – meaning we might choose our own attorneys and strategies. However, we will reasonably cooperate with you and keep you informed. This indemnity continues even after you stop using our Services or after termination of these Terms. We understand this sounds very legalistic – basically, it’s saying “if we get sued or suffer harm because of something you did, you will step in to protect us and cover the costs.” This is a standard clause to ensure fairness. It doesn’t mean we expect it to happen; it’s just preparing for worst-case scenarios.

Exceptions: Some jurisdictions do not allow certain limitations or exclusions of liability. For example, in some places you cannot exclude liability for gross negligence, willful misconduct, or certain statutory liabilities. Nothing in these Terms shall override any rights you have under law that cannot be waived. Also, the Limitation of Liability above does not apply to our own willful injuries to you or fraud. To the extent a court of competent jurisdiction finds our limitation invalid or inapplicable, we would be liable to the minimum extent required by law (and no more).

Release: To the extent permitted by law, you also release us from any and all liability or responsibility for any injuries, losses, or damages (direct or indirect) that you may incur because of the Services or any involvement with us. If you are a California resident, you waive California Civil Code §1542 (which says a general release doesn’t extend to claims you don’t know, or suspect exist in your favor at the time of releasing). Essentially, we want to ensure that once a matter is resolved or these Terms are ended, you won’t later sue us for something arising from the same matter.

We truly believe that with clear communication and ethical practices, neither of us will ever have to invoke this section. We care about our clients and do everything reasonably within our power to make your experience positive. These legal protections are there just in case something truly unexpected happens.

9. Changes to Terms
   We may modify or update these Terms & Conditions from time to time. Real estate and privacy laws evolve, and our business may also change or expand, which could necessitate revisions to our Terms. Whenever we make a significant change, we will take steps to inform you. The methods of notice might include:

• Posting the updated Terms on our website, with a new Effective Date (and Last Updated date) at the top. The updated Terms will supersede all prior versions.
• Direct communication for major changes: If you are an active client or subscriber when we make a material change, we may send you an email or text message notifying you that the Terms have been updated. We might also summarize the changes for clarity.
• In any case, we will always ensure the latest version of the Terms is easily accessible (e.g., via our website’s footer or menu).

Your continued use of our Services after the updated Terms have been posted (and after any notice period, if applicable) constitutes your acceptance of the changes. If you do not agree with any update, you should stop using our Services and can contact us with any concerns. Sometimes, if a change is required to comply with law or for a security reason, it might become effective immediately. Otherwise, changes may have a specified effective date. We encourage you to review our Terms periodically to stay informed of any changes [cesa.org].

For any changes that materially affect how we handle personal data, we will also ensure compliance with privacy laws about giving notice or obtaining consent. (This is covered in the Privacy Policy section regarding updates.)

It’s important to note that no unilateral changes by you (for example, writing in new terms in an email or on a signed document without our agreement) will alter these Terms. Any amendments must be made by us in the official Terms document or in a written agreement signed by both you and us.

10. Governing Law & Dispute Resolution
    These Terms & Conditions, and any dispute or claim arising out of or relating to them (including non-contractual disputes or claims), are governed by the laws of the State of Texas, without regard to its conflict of laws principles. This means that the interpretation and enforcement of this agreement will be based on Texas state law, even if you reside in or access our Services from another state.

Jurisdiction and Venue: You agree that any disputes will be resolved in Williamson County, Texas. Specifically, if a matter proceeds in court (or arbitration, as discussed below), the exclusive venue shall be Williamson County. This is where our business is primarily based/operated. By agreeing to these Terms, you are consenting to the personal jurisdiction of the state courts located in Williamson County, Texas (or federal courts in the Western District of Texas, to the extent a dispute is brought in federal court). You agree that these courts (or arbitrators within this geographic region) will be the proper and convenient forum for resolving disputes. You also agree not to argue that it is an inconvenient forum or to seek to move the case elsewhere.

Arbitration Agreement: To resolve matters more efficiently and with less expense, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of our Services shall be determined by binding arbitration instead of in courts of general jurisdiction. Arbitration is typically more informal than a lawsuit in court. We both agree to give up the right to a trial by jury for any claims covered by this arbitration agreement. The arbitration will be administered by a mutually agreed-upon arbitration service (such as the American Arbitration Association, under its Commercial Arbitration Rules, or another reputable arbitration body) and conducted by a single arbitrator. The arbitration shall take place in or near Williamson County, Texas, unless we both agree to another location in writing. If traveling to Texas would create a significant hardship for you and the claim is small, we can discuss the possibility of conducting the arbitration via teleconference or written submissions. The arbitrator will have the authority to award the same damages and relief that a court could (including injunctive and declaratory relief or statutory damages), but any relief must be on an individual basis (see “No Class Actions” below). Judgment on the arbitration award may be entered in any court that has jurisdiction.

Exceptions: There are a few exceptions to the above agreement to arbitrate: (1) If your claim qualifies for small claims court, either party may choose to take it to small claims court instead of arbitration, provided the claim remains in that court’s jurisdiction and is not consolidated with other claims. (2) Either party is free to seek equitable relief (an injunction or restraining order) in court to prevent an imminent or ongoing violation of these Terms that would cause irreparable harm (for example, misuse of intellectual property, breach of confidentiality, or violation of a non-discrimination law), without first going through arbitration. Seeking such interim relief does not waive the right to arbitration for other issues. (3) As a licensed real estate agent, certain disputes (like commission disagreements between brokers) might be subject to separate arbitration processes established by REALTOR® associations – those would be handled as required by industry rules rather than this agreement, if applicable. But that’s more on the brokerage side, not usually involving clients.

No Class Actions: You and we agree that all claims and disputes will be brought on an individual basis, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator (or court, if a court proceeding) may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. The arbitrator can award relief only in favor of the individual party seeking relief and only to the extent warranted by that party’s individual claim. If for any reason this class-action waiver is found to be unenforceable or does not apply to a particular claim, then that claim (and only that claim) must be brought in a court of competent jurisdiction, not in arbitration.

Prevailing Party & Attorneys’ Fees: In arbitration or court, the prevailing party in any dispute may be entitled to recover reasonable attorneys’ fees and costs, to the extent provided under applicable law or by contract. These Terms do not alter any statutory rights regarding fee-shifting. For instance, under some consumer protection laws or contracts, if you win a case, you might get fees paid, or if we win, we might get fees – it depends on the specific claim and law. In an arbitration, the arbitrator can award those fees if justified.

Severability of Dispute Provisions: If any part of this Section 10 (Governing Law & Dispute Resolution) is found to be unenforceable – such as the arbitration clause or class waiver – the remainder of the section shall still be given full effect, to the extent possible. If an entire key subsection is invalid (e.g., if a court rules that arbitration cannot be enforced at all in our context), then we agree that the dispute shall be resolved by the courts listed above (and any reference to arbitration in this section shall be read as reference to those courts).

Time Limits: To promote prompt resolution, we agree that any claim or cause of action arising out of or relating to the Terms or Services must be filed within one (1) year after such claim arose; otherwise, it is permanently barred. (This does not apply to collection actions for unpaid fees which we might pursue, nor to enforcement of judgments – those can follow standard statutes of limitations.) This one-year limitation period is a deliberate reduction from the default statutes of limitations and is allowed by many jurisdictions for contract claims. It encourages both of us to raise issues timely.

Entire Agreement and Severability: These Terms & Conditions (including the integrated Privacy Policy and any documents or additional policies referenced herein) constitute the entire agreement between you and Chrissie Poindexter, LLC, All City Real Estate, Ltd. Co. concerning the Services. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding this subject matter. Each provision of these Terms is severable. If any provision (or part of a provision) is held by a court or arbitrator to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions of the Terms will remain in full force and effect [law.cornell.edu]. Our failure to enforce any right or provision of these Terms in a particular instance will not constitute a waiver of such right or provision in that or any other instance – meaning, just because we don’t act immediately on a breach by you or we let something slide once, doesn’t mean we’ve given up our rights under these Terms for the future.

Acknowledgment: By using our Services, you acknowledge that you have read these Terms & Conditions (including the Privacy Policy), understand them, and agree to be bound by them. If you are executing this agreement on behalf of a company or other legal entity (for example, you are an officer of a company using our Services for corporate real estate needs), you represent that you have authority to bind that entity, and in that case, “you” will refer to that entity.

Thank you for reviewing our Terms & Conditions thoroughly. We know it’s a lot of information, but we believe in clarity and fairness. If there’s anything you’re unsure about or that seems unreasonable, please let us know – communication is key, and we’re happy to discuss. Ultimately, our goal is to serve you well and be your trusted real estate resource, while also protecting our business and complying with the law. These Terms are designed to facilitate that goal. We appreciate your trust in Chrissie Poindexter, LLC and look forward to working with

Summary of Key Takeaways

• Acceptance: By using Chrissie Poindexter’s website or services, you agree to these Terms & Conditions (which include our Privacy Policy). If you don’t agree, you shouldn’t use the services. These Terms form a binding agreement that protects both you and us by clearly outlining what we expect from each other.
• Services Offered: We provide real estate consulting services (strategy sessions, advice for buyers and sellers) in Central Texas. For anything beyond initial consultations (like formally representing you in a purchase or sale), we will enter into a separate written agreement with you (as required by Texas law). In short, feel free to chat and consult with us, but when it comes time to get serious (listing a home or signing a buyer’s rep agreement), we’ll put it in writing.
• Communications Consent: If you give us your phone number, you’re likely going to get texts or calls from us related to your real estate needs – for example, appointment reminders or follow-ups on a home you liked. We make sure to get your explicit consent for these (like having you check a box on a form). Message and data rates may apply, and the frequency of messages varies based on your needs (we won’t spam you, but you’ll hear from us when it’s important). You can always opt out by texting “STOP,” and we’ll immediately stop messaging you (except for a final confirmation). If you need help or have questions via text, you can text “HELP” and we’ll respond with assistance. Also, know that our text/call number is +1 (737) 355-8181 and/or +1(512) 870-7708 – save it in your contacts so you recognize us! We won’t send marketing texts without your permission, and your consent isn’t required to do business with us (it just helps streamline communication if you do opt in).
• Privacy Protection: We collect some personal info – mainly what you give us (like your name, contact info, and property preferences) and some technical stuff when you use our site (like cookies to see how the site’s used). Importantly, we do not sell or share your personal data with third-party marketers. We use your info to serve you: scheduling appointments, sending you listings, answering your questions, and so on. We also take security seriously: our website is encrypted, our systems are protected, and only authorized people can access your info. You have rights over your data too: you can ask what info we have, correct it, or even delete it (with some limitations if we’re legally required to keep something). And if you ever just want to stop hearing from us, let us know – we will honor that. Our Privacy Policy (embedded in the Terms) gives you all the details on what we collect and how we use it, in compliance with laws like the Texas Data Privacy & Security Act (effective July 2024) and others. We’re all about transparency and giving you control over your info.
• SMS Program Details: We have a legit, registered text messaging program (through the A2P 10DLC system – which basically means carriers know we’re not spammers because we registered our campaign). If you opt in, we’ll send you useful texts: things like “Reminder: Meeting tomorrow at 10am” or “New home on the market that fits what you’re looking for.” Typical volume might be a few texts a month, and we won’t blow up your phone without reason. All messages comply with the rules: they include who they’re from (us!), and we honor STOP/HELP commands as mentioned. We also keep records of your consent (when and how you opted in) because it’s required by law and it’s the right thing to do. If you ever question, “When did I agree to these texts?” – we can tell you exactly when and where you did. If you didn’t and somehow got on by mistake, we’ll fix it immediately. Also, we’ve made sure to include all the necessary info in the opt-in disclosure (you probably saw a checkbox with some fine print referencing automated messages, rates, STOP to cancel, etc.). That’s all to protect you and us by making sure expectations are clear.
• Your Choices & Control: You’re in the driver’s seat when it comes to communications. Not only can you opt out of texts as discussed, but you can also tell us if you prefer we use a certain email or time of day to reach you, etc. As for your data, you can request to see what we have, correct it if something’s wrong (like a typo in your name), or ask questions about how it’s used. We respect consumer rights under laws like the CCPA or GDPR if they apply, even though we mostly operate in Texas. Practically speaking, this means we’re happy to share info with you or delete it upon valid request – we want you to be comfortable. We won’t hold your data hostage. And rest assured, we’re not building some massive marketing list to sell on the side; your info is just between us (and perhaps a service provider like an email or text platform, which is bound to confidentiality).
• Limitations of Liability: While we promise to do our best for you, there are some legal limits on what you can hold us responsible for. These Terms basically say: we’re not liable for wild, unforeseen issues or things outside our control. For instance, if a freak tech glitch causes you to miss an email and that leads to some loss, we’re sorry and we’ll try to help, but you can’t claim massive damages from us – those kinds of consequential damages are disclaimed. Also, if you use our website info and something is off, we’re not liable for errors (always double-check important things like property details – we try to be accurate but can’t guarantee perfection). And if, hypothetically, we were found liable for something, the cap is typically the amount you paid us or $100 (since many of our consultative services might be free or low-cost). We also have an arbitration agreement: basically, if we ever had a serious dispute, we’d handle it through binding arbitration in Williamson County, TX, rather than a drawn-out court trial. This is usually faster and less costly for everyone. We’ve also agreed neither of us will try to start a class action – any issue would be one-on-one. Again, we don’t expect disputes, but it’s good to have a plan. The bottom line: we stand behind our work, but we do put reasonable boundaries on legal liability as is standard in professional service agreements.
• Governing Law & Disputes: Our relationship is under Texas law. If any disagreement arises that we can’t amicably resolve (which we’d certainly attempt first!), it will likely be handled in Williamson County, Texas (or through arbitration based there). Texas law will guide the interpretation of these Terms. This makes sense since we’re Texas licensed real estate folks. And remember, arbitration means no jury trial and no class actions, which typically is smoother for individual disputes. If you’re ever unhappy, though, we encourage you to talk to us – our goal is to satisfy clients, not to end up in legal tiffs. We mention these things just in case, and to comply with some legal formalities.
• Updates to Terms: We might update our Terms & Conditions (including the Privacy Policy) from time to time – for instance, if laws change or we launch a new feature on our site. If it’s a big change, we’ll do our best to notify you (maybe via email or a notice on the site). Minor tweaks might just be posted with a new date at the top. By continuing to use our Services after an update, you’re basically saying “Okay” to the new terms. So it’s a good idea to glance at the Terms every now and then (we’ll always list the effective date) [cesa.org]. Don’t worry – we’re not going to suddenly slip in crazy obligations for you; most changes are likely to be clarifications or improvements.
• Contact & Questions: At the end of the day, we want you to feel comfortable and confident working with us. If you ever have any questions or concerns about these Terms, our Privacy Policy, or anything you come across while dealing with us, please reach out to Chrissie Poindexter at 737-355-8181 and/or 512-870-7708 or chrissie@chrissiepoindexter.com. We mean it – we’d much rather discuss and resolve questions up front than have anyone confused or unhappy. We’re here to help with your real estate needs and to ensure you understand and are okay with how we operate.

Thank you for reading through this comprehensive document. We know it’s long (trust us, we tried to make it thorough yet readable!), and we appreciate the time you took. We believe that an informed user is an empowered user, and we want you to feel confident about how we handle your data.

Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or any aspect of your personal information and privacy while using our Services, please contact us. We value your feedback and rights, and we will respond as promptly as possible. Here’s how you can reach us:

Chrissie Poindexter, LLC (d/b/a Chrissie Poindexter, Realtor)
Brokered by All City Real Estate, Ltd. Co.

Mailing Address: 10222 Pecan Park Blvd., Suite 10, Austin, TX 78729
Phone: 512-870-7708
Email: chrissie@chrissiepoindexter.com
Website: https://www.chrissiepoindexter.com

Sources:

• Texas Data Privacy Law applicability to real estate businesses-mymetrotex.com
• Texas Real Estate Commission rule on mandatory Consumer Protection Notice-linklaw.cornell.edulaw.cornell.edu
• Fair Housing Act protected classes (non-discrimination compliance)-hud.gov
• Texas Data Privacy & Security Act / Consumer rights response timeline-cesa.org

© 2025 Chrissie Poindexter, LLC, All City Real Estate, Ltd. Co. All rights reserved.